Policies & FAQs
Shipping Times & Details
Buffalo Kids Co. is a ready to ship handmade children’s brand. So all orders will ship within 3 to 4 business days of payment processing!
At checkout, you can select USPS First Class or Priority Mail for delivery. The following are estimated domestic ship times:
- First Class : 3-10 Business Days
- Priority : 1-4 Business Days
International orders may incur additional fees which are the responsibility of the purchaser. We are legally not allowed to cover these costs or offer discounts to make up for them.
Wash before use with phosphate-free detergent in cool water using a gentle or delicate cycle. Dry on a low heat setting or permanent press.
Ironing? Use a standard cotton setting with product inside out. Avoid the use of iron sprays.
Returns, Exchanges & Cancellations
We do accept exchanges within 14 days of delivery. Customers are responsible for shipping costs on exchanges. You must e-mail us before sending the product back, and it must be in the original condition (unwashed and unworn). We inspect all orders before processing exchanges. If product is damaged, washed, stained, has odors, or is not in original shipped condition, it will be shipped back to you without an exchange.
Cancellations are allowed within 12 hours of placing an order, or before the item is shipped (whichever comes first). Due to our fast turnaround times we may not always be able to cancel an order.
Lost or Stolen Items
If shipping information was incorrectly entered, resulting in a returned product, the customer will be responsible for additional shipping charges.
We occasionally offer sales through our newsletter and social media outlets! Sales prices cannot be honored after an order has been placed. If a code has been entered incorrectly or is being used before or after the sale window, the discount will not be applied.
Buy 1 Get 1 Free on rompers! Our snap-free rompers are always offered at a discount. The Buy 1 Get 1 Free option will be applied automatically once two rompers have been added to the cart.
Buy 3 Get 1 Free on accessories! Once you add four accessories (mix and match) to your cart, a discount of 25% per item will be applied automatically to your cart.